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Voice Mail Quick Reference

Click on the links below for the features

you want to enable or disable on your telephone.

 Click here to Print the Quick Reference Card

 

Abbreviated Dialing

Anonymous Call Rejection

Call Block

Call ID Block

Call Forward - All

Call Forward - Busy

Call Forward - No Answer

Call Forward - Selective

Call Return

 

Call Waiting

Call Trace

Do Not Disturb

Hold

Permanent Caller ID Block Release

Priority Call

Redial

Speed Dial

Voice Mail

 

Notes

 

Flash Button

If you have a Flash button on your phone, you may use it instead of quickly pressing and releasing the receiver instead

Features

The features listed on this reference card may be provided to you as part of your standard service or may be available at additional cost. Check with your service provider for availability of the features and any applicable fees.

 

 

Abbreviated Dialing

 

  Abbreviated Dialing lets you create up to 100 personal 2-digit speed dial codes. The Abbreviated Dial menu provides step-by-step instructions.      

To program an Abbreviated Dial Code

  • Lift the handset and dial 75#
  • Follow the voice prompts.

 

To modify an Abbreviated Dial Code

  • Lift the handset and dial 75#
  • Follow the instructions to program a new Abbreviated Dial Code using the same Abbreviated Dial Code

 

To use an Abbreviated Dial Code

 

Anonymous Call Rejection

 

  Anonymous Call Rejection prevents inbound calls from callers who block the display of their Caller ID.

To enable Anonymous Call Rejection

  • Lift the handset
  • Press *77 and hang up

 

To disable Anonymous Call Rejection

 

 Call Block

 

   Call Block lets you program your phone to reject calls from a list of telephone numbers.

 

Caller ID Block

 

   Blocks display of your Caller ID for this call only.

 

Call Forward (All Calls)

   Call Forward (All Calls) lets you forward incoming calls to another number.

To enable/modify Call Forwarding

  • Lift the handset and dial 72#
  • Enter the phone number for the forwarding destination followed by #.
  • Hang Up

 

To disable Call Forwarding

 

Call Forward (Busy)

 

  Call Forward (Busy) forwards calls to another number when you are already on a call.

To enable/modify Call Forward (Busy)

  • Lift the handset and Dial 76#
  • Enter the phone number for the forwarding destination followed by #.
  • Hang Up

 

To cancel Call Forward (Busy)

 

Call Forward (No Answer)

 

  Call Forward (No Answer) lets you forward calls to another number when you don't answer.

To enable/modify Call Forward (No Answer)

  • Lift the handset and dial 78#
  • Enter the extension or number for the forwarding destination followed by #.
  • Hang up.

 

To cancel Call Forward (No Answer)

 

Call Forward (Selective)

 

Selective Call Forward lets you program your phone to send calls from a list of phone numbers to send calls from a list of phone numbers to another phone number. All calls from phone on the list go to the same destination, which can be changed at any time.

  • Lift the handset and wait for dial tone
  • Press *63
  • Follow the voice prompts to enable or disable the feature, or add, delete, or list numbers to be forwarded.

  Note: Disabling selective call forward will not delete the list of numbers to be forwarded.

 

Call Return

 

 Dials the number of the last incoming call received at your phone.

  • Lift the handset and wait for dial tone
  • Press *69
  • Wait for the called party to answer

Calls can be returned to all numbers you can normally dial from your phone. However, if you have dialing restrictions on your line, you cannot place calls to restricted numbers using the call return feature.

 

Call Waiting

 

Lets you put one call on hold while you answer a second call. You may then alternative between the two. If additional callers try to reach you, they get a busy signal. While on a call, if you hear a tone:

  • Quickly press and release (flash) the receiver button

You are connected to the incoming call and the first call is put on hold. Repeat the step to switch between calls, hang up the phone while on that line. The phone rings with your remaining caller.

Cancel Call Waiting

   To temporarily cancel call waiting:

  • Lift the handset and wait for dial tone
  • Press *70
  • Dial your desired number.

Call Waiting  is restored after you hang up.

Call Trace

 

  Traces an offending call immediately after it comes in. When you receive a bothersome phone call:

 

Conferencing

 

   To include a third party in a call while speaking with one party:

  • Inform them of the conference
  • Flash the receiver button

     The call is placed on hold and you hear dial tone

  • Dial the phone number of the number you wish to include
  • Inform them of the conference
  • Flash the receiver button to bring in the 3rd party

    You are now in conference with both parties. Repeat the process to add other parties.

 

Do Not Disturb

 

  If you want your incoming calls to go directly to another destination (usually voice mail):

  • Lift the handset
  • Press *04 (Press *04 again to cancel)

   Note: Your phone will not ring until you cancel Do Not Disturb.

 

Hold

 

  During a call if you want to place someone on hold:

  • Press the Flash Button or flash the receiver button

  The call is placed on hold and you hear dial tone.

To Retrieve a Call on Hold

  • Lift the handset or flash the receiver button

While on-hook, a new incoming call has priority over the call on hold and rings through first. If you answer the phone, you get the new call first.

 

Priority Call

 

Priority Call lets you define a list of callers identified as priority callers using a unique ring tone when they call you.

 

Permanent Caller ID Block Release

 

If your phone is configured to block sending Caller ID information, Permanent Caller ID Block Release sends your Caller ID information for a single phone call.

 

Re-dial

 

  To re-dial the call you placed:

 

Speed Dial

 

You can assign up to nine numbers to a 1-digit speed dial number. Pressing the speed dial digit followed by the pound (#) sign dials the programmed number.

Programming a Speed Dial Number

  • Lift the handset and wait for dial tone
  • Press #74

  You are prompted to select programming or verifying a Speed Number.

  • Press 1 to program (set) the Speed Dial digit
  • Press the desired Speed Dial digit
  • Enter the phone number you want to assign to this Speed Number and press #

  The number is repeated back to you and you are prompted to save the number.

  • Press # and hang up

 

Dialing a Speed Dial Number

  • Lift the handset or flash the receiver button
  • Press *1
  • Press the Speed Dial digit

  This number can be any single digit from 1 to 9.

  • Wait for the called party to answer

 

Checking a Speed Dial Number

  You can check (verify) what phone number is assigned to a Speed Number at any time.

  • Lift the handset and wait for dial tone
  • Press #74

  You are prompted to select programming or verifying a Speed Number.

  • Press 2 to verify (check) a Speed Number
  • Enter the Speed Dial digit you wish to verify

The phone number you entered to this Speed Number is spoken to you.

 

Voice Mail

 

If you have any voice mail messages, when you lift the handset you hear stutter dial tone. To access your voice mail:

 

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