The following steps are use if your modem is not working properly, i.e. not dial-tone, port already open, and poor connection speed.

1. Windows 95/98/ME users - Click on Start, go to Settings and then left click on the Control Panel. In the Control Panel, left click on the Modem.

 Windows XP/2000 users - Click on Start, go to the Control Panel, and left click Internet and  Network Connections. If the upper left hand corner, left click on Phone and Modem Options.

2. Windows 95/98/ME users - In Modem Properties, in the top white window  there is a name of modem. Write down the exact name of the modem. After you written down the name of modem, left click on your modem and then left  click on the Properties  button.

Windows XP/2000 users - In Phone and Modem Properties, left click on the Modems tab. There will be a white window with the name of your computer's modem. Write down the exact name of your modem. After you written down the name of modem, left click on your modem and then left click on the Properties  button.

3. Windows 95/98/ME users - In the Modem Name Properties, left click on the Connections tab and then left click on the Advanced button. In the Extra Settings text-field type in a modem command that matches the name of your modem. Click on the following links for a list of modem commands:

Modem Commands to Disable v.90 or v.92

Modem Initialization Strings

Once you have the modem command entered, left click on the OK button on the Advanced window, left click on the OK button on the Modem Name Properties, left click on the Close button of the Modem Properties. Click out of your Control Panel. Left click on Start, go to Shutdown, click on Restart, and then on the OK button.

Please note - Every time you put in a modem command, you must restart you computer so the modem command can take effect.

Windows XP/2000 - In the Modem Name Properties, left click on the Advanced tab. In the Extra initialization commands text-field type in a modem command that matches the name of your modem. Click on the following links for a list of modem commands:

Modem Commands to Disable v.90 or v.92

Modem Initialization Strings

Once you have the modem command entered, left click on the OK button on the Modem Name Properties, left click on the Close button of the Modem Properties. Click out of your Control Panel. Left click on Start, go to Turn off Computer, and then click on Restart.

Please note - Every time you put in a modem command, you must restart you  computer so the modem command can take effect.